Cockroach Labs, Inc. Privacy Policy

This Privacy Policy describes the policies of Cockroach Labs, Inc. (“we”, “our” or “us”) on the collection, use and disclosure of your information in connection with your use of http://www.cockroachlabs.com (the “Site”) and certain services we offer (collectively with the Site, the “Services”).

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including any third party websites, services and applications that you elect to access through or in connection with the Services, or to individuals that we do not manage or employ. We cannot take responsibility for the content or privacy policies of those third parties and encourage you to carefully review their privacy policies before you access such services.

This Privacy Policy does not apply to your use of CockroachDB outside of your use and access to the Services. This Privacy Policy also does not apply to any personal information or other content you may choose to disclose in README files or other software or documentation that you release to the CockroachDB user community, which you do at your own discretion and at your sole risk.

Information Collected

Our privacy policy is not to collect, store, or share any personally identifiable information, except as described below.

- We collect and store email addresses only when users provide them when asking to receive updates from us or by opting into our support programs. We send emails only to those who explicitly opt-in or who have a business relationship with us.
- In order to improve the Services, and to provide support when users request it, we may automatically collect information such as your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), and/or a date/time stamp for your visit. Some of this information may be collected using cookies and stored in log files. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. We may use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your browser’s directions. If you choose to disable cookies, some areas of our Site may not work properly.
- To the extent you choose to make it available to us in connection with the Services, we may also collect and store other statistical information about your use of the Services and CockroachDB (“Statistics”). Statistics include anonymous aggregate information about your CockroachDB cluster, such as capacity and usage, server and storage device metadata (e.g. number of cores, CPU & device types), basic network topology and other metadata. We use Statistics to provide support to users who request it, and to improve the Services and CockroachDB. If you have opted into a support program, we may associate your Statistics with your email address for support purposes.

You can always opt out of receiving emails from us by clicking the link at the bottom of each message or emailing support@cockroachlabs.com.

When and How We Disclose Information to Third Parties

We never share or sell email addresses to third parties for their own purposes. We may now or in the future contract with other companies to provide certain services to us, such as identity verification, email distribution, or business management services, and we may need to give them access to information, such as your email address, in order for them to perform services for us. Unless we tell you differently, these companies do not have any rights to use your email address or any other information we share with them beyond what is necessary to assist us. In addition, we do at times share aggregated and anonymized Statistics with our partners, service providers and the broader CockroachDB community so that they can understand how and how often people use our Services and their own content or services. We will never disclose your Statistics in a manner that would allow a third party to identify you individually, or your CockroachDB cluster, without your express consent.

If we or our assets were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your information as set forth in this policy. We do not currently have a parent company or any affiliates, but in the future we may and may share your information with them, but they will be subject to the same obligations set out in this policy.

We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) detect, prevent, or otherwise address fraud, security or technical issues, or (iii) protect our rights, property or safety, our users and the public.

Security of Information

We store all of our information, including your personal information, using industry-standard techniques. Unfortunately, due to the nature of the Internet, unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. We do not guarantee or warrant that the techniques we employ will prevent unauthorized access to information about you that we store.

Changes

If we make changes to this Privacy Policy, we will notify you by sending you an email or by way of a conspicuous posting on the Site. Any material changes will take effect for existing users thirty (30) days after we give such notice and will be immediately effective for new users. If you do not agree to any such changes, please do not continue to use the Services following the effective date of such change.

If You Have Questions or Concerns

Non-U.S. Users: Please be advised that your information may be processed in the country in which it was collected and in other countries, including the United States, where laws regarding processing of personal data may be less stringent than the laws in your country. If you have concerns about our processing of your personal data, please do not use the Services.

California Privacy Rights: Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of personal customer information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to the following address: Cockroach Labs, 110 5th Avenue, 5th Floor, New York, NY 10011, Attn: Legal.

If you have any questions or concerns regarding your privacy when using the Services, please send us a message to support@cockroachlabs.com. We will make every effort to resolve your concerns.

Effective Date: March 1st, 2016

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